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Returns And Refunds

From 13th June 2014 the new Consumer Contracts Regulations apply to all purchases made at a distance ie online.

Under this new law and the Sales of Goods Act 1979 we will refund or exchange any items that are faulty within 7 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will be liable for the cost of shipping/handling returned goods where such goods are faulty.

We will also exchange or refund non faulty goods provided they are returned to us within 7 days of receipt, in the original packaging and condition. Postage is not refunded by us, in these circumstances.

In accordance with the new Consumer Contracts Regulations, please contact us in writing by email or letter, if you wish to return an item and prior to doing so – unauthorised items are not accepted.

If we special order an item in for you to customer demand which is not usually held in stock, it cannot be returned.

All Handmade goods are subject to the standard variations that can occur with fabric and/or handmade items ie. patterns can occur in slightly different places according to the design of the product and may vary slightly from product photographs and as such are not considered to be faulty.

If you do not specify a preference where there is more than one colour choice as an option, then any colour will be allocated and dispatched to you.

Your statutory rights are not affected.

Country Mouse Gifts
12a Bread Street
BA12 8DF

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